Quotes from the Masters
On Customer Service/Satisfaction

"One customer, well taken care of, could be more valuable than $10,000 worth of advertising." -– Jim Rohn

"Send everyone you meet today a thank you note!" –- Tom Hopkins  

"If your job is customer satisfaction, your real job title is Problem-Solver." -– Brian Tracy

"If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune." -- Jim Rohn  

"It is not your customer's job to remember you, it is your obligation and responsibility to make sure they don't have the chance to forget you." -- Patricia Fripp  

"Always strive to provide service above and beyond what the average salesperson would give.  It will help you build long-term relationships, trust, and referral business." -– Tom Hopkins  

"Your company's most valuable asset is how it is known to it's customers." -– Brian Tracy 

"If you lose a customer you lose two ways, one you don't get the money, secondly your competitors do." -– Patricia Fripp  

"In the sales profession the real work begins after the sale is made." -- Brian Tracy

"The only certain means is to render more and better service than is expected of you, no matter what your task may be." -- Og Mandino

"How do you deserve a fortune? Render fortunes of service." -– Jim Rohn  

"Customers want quality, value, speed, convenience, choice and to be appreciated." -– Patricia Fripp  

"Offer your customers a long-term relationship, then do everything possible to build and maintain it." -– Brian Tracy

Provided courtesy of  Jim Rohn International

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