Seems
too simple. Just ask.
In
most cases to get the sale -- at some point you must
ask for it. "Yes, Jeffrey," you say, "but
when do you ask? What's the perfect time to ask?"
How
do I know? No one knows that except you. I can only
tell you it's a delicate combination of the prospect's
buying signals, and your gut feeling.
How
and what to ask are easier to define than when. Since
the "ask" is a critical part of the sale,
you'd better be prepared with a number of options for
the how and what part.
Important
note: Here's what never to ask. "What will it take
for me to get your business?" or "What will
it take to earn your business?" That's an insult
question. Great salespeople figure out what it takes,
and then do it.
More
important note: Many salespeople are "ask reluctant."
If this is you, just realize the worst that can happen
when you ask is that the prospect says "no"
-- which to any good salesperson means "not yet!"
Big deal.
How
do you ask for the sale? Here are 7.5 ways...
1.
Ask -- What's the risk? When you ask the prospect
what risks are associated in doing business with you,
real objections surface -- or -- (and here's the best
part) there are usually none that come to mind. You
say -- "Well, Mr. Johnson, when would you like
to start not risking?" and the sale is yours.
2.
Ask -- When is the next job? If you're making a
sale where there are lots of opportunities (printer,
supplies, temp help, construction, graphic design) you
only need to get one job (order) to prove yourself.
3.
Ask for an indirect commitment. -- Could you arrange
your schedule to be there at delivery? How many people
will need to be trained? When can we set up training?
(This is the assumptive position, explained in depth
in an earlier article.)
4.
Ask -- What's preventing it? Is there anything preventing
you from doing business with us? What's in the way?
What are the obstacles?
5.
If there's an obstacle or objection ask -- Is that
the only reason? In other words, Mr. Johnson, if it
wasn't for (objection) then we could...
6.
Ask or communicate creatively -- Go to the 5¢
& 10¢ store (pretty much dates me doesn't it)
and buy some plastic fence and a few plastic (rubber)
people. Wire one person to the fence that most resembles
(or would be non-offensive to) the prospect. Send it
in a box to the prospect -- and include a flyer declaring
it's "National Get Off the Fence Week." Tell
the prospect he's been thinking about it long enough
-- and what better time to get off the fence, and place
an order than during this special celebration week?
Tell him he'll be helping underprivileged salespeople
all over the world by getting off the fence and placing
an order. Create some laughter. Have some fun. Make
some sales.
7.
Create an offer so good that you can end by asking "fair
enough?" "Mr. Johnson, I don't know if
we can help you of not -- but if you bring your most
important examples to lunch on Friday -- if I can help
you, I'll tell you. And if I can't help you, I'll tell
you that, too. Fair enough?" Here's another --
"Mr. Johnson, give me a trial order and let me
earn your business. If it's not everything I claim and
more, you don't have to pay for it. Fair enough? ("Fair
enough" should always be accompanied by a "can't
say no deal.")
And
when all else fails:
7.5
Ask with humor -- "Mr. Johnson, I finally figured
out what it will take to get your business -- all you
have to do is say yes! The more adventurous salesperson
will add -- "When would you like to do that?"
Most
important note: Ask for the sale when the mood is
right. The worst possible place is in the prospect's
office. Best place is a business breakfast, lunch or
dinner. Next best is your office. Next best is a trade
show.
The
rule of thumb is: ask early, and ask often. The
best way to master the skill is -- practice in front
of someone who can say "yes." Jeffrey
Gitomer is the author of The Sales Bible,
Knock Your Socks Off Selling and Customer
Satisfaction is Worthless; Customer Loyalty is Priceless.
To order Jeffrey's many books and/or audios and videos,
go to www.yoursuccessstore.com. (c)
1999 All Rights Reserved. |