You've
found your future client. You've made an initial contact
and they've shown a certain level of curiosity about
your product, service, or offering. Now, you move to
the next step. You need to determine whether or not
they need what you are offering and can really make
a decision.
One
of the biggest mistakes people make when they try to
convince or persuade others is going into a full-blown
presentation before they know that the listener is a
qualified decision-maker. There's nothing worse for
either of the people involved in a conversation than
to be caught up in something that is a total waste of
their valuable time.
Taking
just a few minutes before beginning any presentation
to ask four or five qualifying questions and listening
to those answers can save you a lot of time and embarrassment.
But how do you get started asking those questions? Think
of yourself as a detective, a gatherer of information
to solve the mystery of your future client's buying
needs. Here are a few strategies to help you get started:
1.
Keep yourself out of the limelight. Never presume
to be the smartest person in the world - let the situation
be the star, explaining it in great detail to the future
client.
2.
Always take notes. Taking notes is vital, but don't
rush to get every word of vital information. Jot things
down casually. Don't bring a notepad that is large and
threatening, but rather, one that is small enough to
fit into your pocket. Refer back to your notes again
and again to help direct your efforts.
3.
Always make the client you're questioning feel important.
Let your future client know how accommodating they are
to let you impose on their busy schedules. Thank them
profusely for their time and the information they provide.
4. Pay attention to both verbal and non-verbal responses.
Notice how people tell you what they have to say, not
just with words, but with their body language. Evaluate
not only their posture, but also what they're wearing
and the surroundings they spend their time in.
5.
Relieve any tension your questions create.
6.
Use non-threatening language throughout your questioning
process. Don't create 'scary' images while you chat,
and avoid using sales jargon that your future client
won't understand.
Using
these techniques will help you analyze your future client's
needs in a way that will have you in control of the
situation. And that's what you really want when moving
on to your presentation or demonstration, isn't it? You
can receive more information about Tom Hopkins as well as receive
20% off his audio and book products by going to www.yoursuccessstore.com
or calling 877-929-0439. |