The
question of the century: Where do you find great
salespeople? (The key to growing your business.)
Answer:
The great salespeople are working. They may not be happy,
they may not be satisfied with their situation, they
may be looking to change -- but they're working.
OK,
so how do you let them know you've got the opportunity
of a lifetime available? What's the best method to recruit?
How will you know where to find the right one?
When
you need a great salesperson, you need to look beyond
traditional recruitment methods to be successful. The
best way to recruit is face-to-face. There are two types
of face-to-face recruiting:
1.
Direct solicitation - "I want you."
2.
Indirect solicitation - "Do you know someone who
might be interested?"
Indirect
is always the best (safest) because it does not put
anyone in business or career danger, and it allows the
other person (the one you may want) to make the first
move.
Here
are 10.5 places to look, and one (.5) special thing
to do, that will help you find a great salesperson:
1.
Your vendors - A great indirect source because they're
in contact with so many people in your industry. (Note:
You must deliver the message to them a few times before
they act.)
2.
Present employees - You'd be surprised at the number
of people working for you who would love to be in sales
if given the opportunity. Employees make great salespeople
because their product knowledge is in place, and they
are eager to achieve. Bonus: because the employee was
previously known to your customers in a non-sales capacity,
customers will now see them more as consultants than
salespeople.
3.
People who call on you - If they're trying to sell you,
they may buy you -- or know someone who would.
4.
Customers - (danger) - Taking a salesperson from a customer
will result in a lost account, AND that customer will
talk about what you did to EVERYONE in your industry
and community. Use the indirect method only. Don't solicit
their salespeople. Just don't.
5.
Competitors - Second best source - biggest danger. Your
reputation is at stake. If you steal one, be certain
that he or she is NOT to bring anything from his old
company. Taking their salesperson is bad enough, taking
their business goes way beyond fair/legal play. No customer
lists, customers, prospects, training programs -- no
nothing. If hire a salesperson away from a competitor
-- make it a clean, ethical, professional move.
6.
Trade Show - Best source. Everyone from your industry
is there. This arena is especially good for finding
unhappy salespeople in non-competing companies, but
familiar with your customers and your industry. Trade
shows are the most fertile and least politically disruptive
area to find great sales people.
7.
Networking - Business meetings, chamber of commerce
events, and business groups can provide a great connection
to the right person.
8.
Word of mouth to the business community through your
business friends - Like networking, use your business
reputation in the community to get the word out that
an opportunity exists in your company.
9.
Your present sales team - Their word of mouth is the
most powerful (or the most damning). Are you treating
your sales team well enough to get referrals?
10.
Head-hunters - A dangerous method, because they may
not know your industry -- and their objective is to
collect a fee.
11.
Advertising - Yes, you can advertise -- but be creative.
The local newspaper typically is the most expensive,
least effective, and most time consuming -- because
you get lots of unemployed salespeople. The good ones
are working. Your local "business weekly" is a better
bet, because it reaches the employed, and is read by
the assertive. Trade publications (yours and your customers)
are also OK. You might also try your own company newsletter.
An article about the opportunity might pull just the
person you're looking for.
11.5
Be attractive - If you're great, if you treat your salespeople
great, the word gets out about you. Your sales team
will be out on the street bragging about how great it
is to work for you. People will call you. How do your
salespeople talk about their job behind your back?
Finding
a great salesperson is challenging, but when you realize
how important the right choice is, and how much money
that choice can bring you (or cost you), it's worth
investing some quality time.
Here
are a few more success strategies:
*
Approach an individual low key. Make them qualify. Don't
sell the position - make it attractive enough for them
to buy it.
*
Start your conversation with questions about them, not
stuff about you.
*
If you interview someone who says, "I'm in sales and
I haven't been able to find a job in 6 months," DON'T
EVEN THINK ABOUT HIRING THAT PERSON.
*
If someone has a bunch of hard luck stories -- you'll
be the next hard luck story if you hire him.
Here's
a point to ponder:
Experiencing
high turnover? It's time to conduct a self-evaluation.
Turnover costs ten times more than the few bucks you're
trying to save by under-supporting, under-training,
or under-paying your salespeople. You can blame everyone
and everything -- but most of high turnover is caused
by poor company performance, not poor sales performance.
Jeffrey
Gitomer is the author of The Sales Bible,
Knock Your Socks Off Selling and Customer
Satisfaction is Worthless; Customer Loyalty is Priceless.
To order Jeffrey's many books and/or audios and videos,
go to www.yoursuccessstore.com. (c)
1999 All Rights Reserved. |