He
almost killed somebody, but one minute changed his life.
The beautiful story comes from Sherman Rogers' old book,
"Foremen: Leaders or Drivers?" In his true-life story,
Rogers illustrates the importance of effective relationships.
During
his college years, Rogers spent a summer in an Idaho
logging camp. When the superintendent had to leave for
a few days, he put Rogers in charge.
"What
if the men refuse to follow my orders?" Rogers asked.
He thought of Tony, an immigrant worker who grumbled
and growled all day, giving the other men a hard time.
"Fire
them," the superintendent said. Then, as if reading
Rogers' mind, he added, "I suppose you think you are
going to fire Tony if you get the chance. I'd feel badly
about that. I have been logging for 40 years. Tony is
the most reliable worker I've ever had. I know he is
a grouch and that he hates everybody and everything.
But he comes in first and leaves last. There has not
been an accident for eight years on the hill where he
works."
Rogers
took over the next day. He went to Tony and spoke to
him. "Tony, do you know I'm in charge here today?" Tony
grunted. "I was going to fire you the first time we
tangled, but I want you to know I'm not," he told Tony,
adding what the superintendent had said.
When
he finished, Tony dropped the shovelful of sand he had
held and tears streamed down his face. "Why he no tell
me dat eight years ago?"
That
day Tony worked harder than ever before -- and he smiled!
He later said to Rogers, "I told Maria you first foreman
in deese country who ever say, 'Good work, Tony,' and
it make Maria feel like Christmas."
Rogers
went back to school after that summer. Twelve years
later he met Tony again. He was superintendent for railroad
construction for one of the largest logging companies
in the West. Rogers asked him how he came to California
and happened to have such success.
Tony
replied, "If it not be for the one minute you talk to
me back in Idaho, I keel somebody someday. One minute,
she change my whole life."
Effective
managers know the importance of taking a moment to point
out what a worker is doing well. But what a difference
a minute of affirmation can make in any relationship!
One
minute. Have you got one minute to thank someone? A
minute to tell someone what you sincerely like or appreciate
about her? A minute to elaborate on something he did
well? One minute. It can make a difference for a lifetime.
You
can find out more about Steve Goodier at www.LifeSupportSystem.com,
as well as information about speaking engagements and
personal coaching. |