Can
you guess what they are? Make money, customer service,
close sales, follow up. No. They're words about
sales -- I'm talking about two words that lead to
sales. Hint: The words are separate.
Give
up? The first word is you.
Many
sales people believe that customers buy their products
and services first. Incorrect. The first thing prospect's
buy is the salesperson. The first sale made is you.
In
order to affect any direct sale the customer must first
believe in the person conveying the message. This is
unfortunately most evident when "you" is bad. Ever walk
out of a car dealership because the salesperson was
too pushy, or worse, insulted you? Then drove somewhere
else and bought the same product because they were "nice"
to you. You bought the salesperson -- then you bought
the product.
Ever
had a rude salesperson or server, and walked away without
purchasing? Not only did you walk away, you told friends
and associates the horror story. The person couldn't
sell themselves, therefore couldn't complete a sale
that the customer was anxious to make. Amazing
isn't it?
It
all begins with you. Prospects must first believe in
(and like) the messenger, or the message has no credibility.
How's
your personal product? How's your you? Is it
salable -- or does it need some work?
Rate
your you. Here are 10.5 things that make "you"
strong enough to make a sale. Rate yourself in each
category from one (poor) to ten (the greatest) -- and
see how great "you" are. Put your rating in the
box.
____1.
Your image. How you look affects the way you
are perceived. How do you look?
____2.
Your ability to speak. Your ability to convey
the message. Are you a member of toastmasters?
____3.
Your ability to establish rapport. Making the
prospect feel at ease, and developing some common ground
as a basis to move forward. Do you make the scene warm?
____4.
Your attitude. Your enthusiasm combined with
your state of internal happiness. Not what you say,
but how you say it. Are you positive plus?
____5.
Your product knowledge. Your convincebility.
Do you know it cold?
____
6. Your desire to help. Desire to help shows
through, so does greed. Does your help side outweigh
your greed side?
____7.
Your preparedness. A confidence builder if you
are, or destroyer if you aren't. Do you prepare for
every call?
____8.
Your humor. Nothing builds good feelings like
good humor and a good laugh. Can you make others laugh?
____9.
Your sincerity. Shows through either way. Are
you genuine?
____10.
Your reputation (or the reputation that precedes
you). If you are well known in the community, or
in your field, you may walk in with a slight advantage.
How's your reputation?
____10.5
Your glue. The way you handle your total package.
Your Stature. The way you carry yourself. The way you
put it all together. The character of you is what leads
to the credibility of what you sell. How well are you
"put together"?
How'd
you score? Perfect score is 110.
If
you scored from 100-110 you are a great you with a great
success story to tell, and are setting a great example
for others.
90-99
Pretty darn good you. Climbing the ladder, and making
daily progress.
70-89
You ain't as hot as you think. You're in need of a 20
minute personal daily workout.
50-69
You're mediocre at sales, and so is your success to
date. You have a decision to make. Stay and get better
every day, or get out before you're fired, and blame
someone else for all that's wrong with you.
30-49
You stink. Go to the nearest bookstore, buy Dale Carnegie's
How to Win Friends and Influence People. Don't
leave home until you read it.
Making
you great is fun. And it will make more sales
than 1,000 sales techniques. Oh, and for those of you
who have a long way to go, here's the best advice I've
ever heard to start (and stay) on the path to being
the best -- You are the greatest, if you think you are.
The
second most important in sales is...(out of space --
see you tomorrow)
Jeffrey
Gitomer is the author of The Sales Bible,
Knock Your Socks Off Selling and Customer
Satisfaction is Worthless; Customer Loyalty is Priceless.
To order Jeffrey's many books and/or audios and videos,
go to www.yoursuccessstore.com. (c)
1999 All Rights Reserved. |