Do
you want to boost your selling power? Then, add
power to your persuasion.
But
how can you add power to our persuasion? How can
you become more effective at persuading your customers
to buy?
Let's
look at the way the skilled professionals put power
into their ability to persuade.
Let
me share with you ten secrets I've learned from some
of the most persuasive salespeople in America -- ten
ways to add power to your persuasion. I call them
the 10 P's of persuasion.
(1)
Be positive.
One
of the most successful insurance salesmen in America
is a country fellow from South Georgia, who says, "You
can no more sell something you don't believe in, than
you can come back from some place you ain't been."
Successful
salespeople are positive people.
They
have positive mental attitudes about themselves, the
companies they represent, the products or services they're
selling, the prospects they're attempting to persuade,
the country they live in. They're positive about
everything.
Enthusiasm
is contagious. When you're excited about life
and the work you're doing, you can persuade with power,
because you can get other people excited.
(2)
Prospect.
Successful
salespeople have learned to direct their persuasive
power toward people who have the resources to buy and
have good reasons to buy what they are selling.
Professional
salespeople pinpoint prospects who are likely to provide
long-term profitability. They analyze the possibilities
for cross-selling. They know that it takes an
average of three calls to cross-sell an existing customer
but seven to sell to a new customer.
In
short, the powerful persuader targets all efforts at
the person who has the resources, the motivation, and
the authority to buy, and the potential for profitable
repeat sales.
(3)
Prepare.
Red
Motley, who started Parade magazine, said that the average
salesperson will work like crazy to get an appointment,
then blow the opportunity with a poor presentation after
the decision-maker has agreed to the interview.
You
don't make sales to busy people by rambling on for 40
minutes about features and benefits. Usually,
after such disjointed presentations, neither the salesperson
nor the prospect can summarize what's just been said.
Professional
salespeople always do their homework. They know
that the better they're prepared, the more persuasive
they'll be when they walk in to make a presentation.
They
research to find out everything they need to know about
the prospect. They plan what they will show and
what they will say. And they practice, practice,
practice.
(4)
Perform.
Amateur
salespeople complain furiously when they are beaten
out by a competitor. How could that customer buy
that overpriced, poor-quality product? He must be an
idiot!
The
customer was no idiot. The complainer was just
outperformed by a more competitive salesperson.
Remember:
People don't buy; they're sold. In fact, nothing
is ever bought. Everything has to be sold.
If you don't make a strong presentation, you can't persuade
your prospect to buy.
Powerful
persuaders are like stage actors playing to a full house.
They are artists at making their presentations.
They're entertaining and informative to watch and hear.
To
succeed in business, you have to make every second of
every minute of your "action time" count.
(5)
Be perceptive.
Powerful
persuaders are alert to everything that happens during
a sales interview.
They
are not preoccupied with personal problems, with airline
schedules, or even with the next call they are going
to make. They know that reaching a sales goal
always begins with making the sale at hand.
Powerful
persuaders tune into their prospects and look for the
motivating forces in the life of each. Once they
discover that motivating force, they play to the motivation.
To
add power to your persuasion, learn to read your prospects
and to discover the motivations they have to buy or
not to buy.
(6)
Probe.
Average
salespeople do a lot of talking. They can give
you a 30-minute speech on any subject you want to name.
That's
why silence is so threatening to most salespeople.
The instant a prospect pauses to take a breath, the
amateur will jump in with a sales spiel, just to break
the silence.
But
powerful persuaders use questions to diagnose the needs
and concerns of a prospect much as a skilled physician
uses them to diagnose the problems of a patient.
They
become masters at asking penetrating questions, and
they use those questions to draw prospects into the
selling process.
(7)
Personalize.
The
most powerful word in selling is you.
The
emphasis on you marks the difference between manipulative
and non-manipulative selling.
Manipulative
selling is self-centered. It focuses on what the
salesperson wants and needs.
Non-manipulative
selling is client-centered. It focuses on the
needs and desires of the prospect.
A
person who is looking at the business proposition you
are offering wants to know just one thing: What's in
it for me?
If
you want to add power to your persuasion, personalize
every part of your presentation to meet your prospect's
own personal needs and wants.
(8)
Please.
Powerful
persuaders seek to close sales by pleasing their clients.
When prospects become excited about the idea of owning
what you're selling, they become customers.
Professional
salespeople know that they can't force their prospects
to buy. Their challenge is to make them want to
buy. So they seek to please them in so many ways
that they create the desire to buy.
(9)
Prove.
Salespeople
with selling savvy don't make statements they can't
back up with facts.
And
they don't expect their clients to accept at face value
everything they say. They are always prepared
to prove every claim they make -- to back up those claims
with hard data, with test results, and with performance
records.
One
of the best ways to persuade by proving is to give proof
statements from people who are happy with your products
or services. Third-party endorsements go a long
way in building credibility for your claims, and for
your products.
Facts
and testimonials are very persuasive. Learn to
use them, and become a powerful persuader.
(10)
Persist.
Call
on good prospects as many times as it takes to sell
them. About 80% of sales are made on the fifth
call or later. Yet studies have shown that:
- 50%
of America's salespeople call on a prospect one time,
and quit.
- 18%
call on a prospect twice, and give up.
- 7%
call three times, and call it quits.
- 5%
call on a prospect four times before quitting.
- Only
20% call on a prospect five or more times before they
quit.
It's
that 20% who close 80% of the sales in America.
You
don't have to become a dynamic personality to sell.
You don't have to put pressure on people, or out-talk
people to sell.
The
most effective thing you can do is to apply your own
selling savvy to these ten ways to add strength to your
persuasion.
Learn
how to persuade more effectively and you will boost
your selling power.
To learn more about Nido Qubein and/or to receive 20% off when
you order his audios or books, visit www.yoursuccessstore.com. |