"Inherently,
each one of us has the substance within to achieve whatever
our goals and dreams define. What is missing from each
of us is the training, education, knowledge and insight
to utilize what we already have."
-- Mark Twain
FACT:
Selling is the only profession wherein your potential
earnings are beyond what 95% of the world's population
could ever earn - but only if you know how to close
the sale. Selling is a wonderful profession -- but because
it is oftentimes difficult to become successful at it,
it is also considered one of the toughest professions
in the world.
As
a salesperson, you need to be thankful that making the
sale is so difficult, because if it were easy, the field
would be flooded with amateurs -- and the amount of
money you could earn would be greatly reduced. Your
job is to find ways to make the sales process easier
so that you can become one of the highest paid people
in your field, if not the world.
The
Major Challenge in Selling
Closing
the sale is perhaps the most stressful and challenging
part of the sales process. This is where the rubber
meets the proverbial road.
There
are secrets I know that can unlock the real firepower
that lies dormant in your very own selling skills, and
these secrets will change the course of your sales career
forever. Here are 3 closing secrets that can easily
triple your sales in the next 90 days.
Killer
Closing Secret #1: The Preference Close
The
first technique is the Alternative Close -- also called
the Preference Close. It is based on the fact that people
like to have choices. They don't like to be given what
may sound like an ultimatum to either buy it or not
buy it.
To
apply this technique, you simply structure your close
by saying, "Which of these would you prefer, A or B?"
With
the alternative close, whichever one the customer selects,
you would have made a sale either way. You should always
try to give the customer two choices. Even if you are
selling a single product, you can give him two choices
with regard to payment, or delivery. For example, "Would
you like this delivered to your office or to your home
address?" "Will that be MasterCard or Visa?" "Would
you like the ATM 26 or the ATM 30?" And so on.
Killer
Closing Secret #2: The Secondary Close
The
second closing technique is the Secondary Close. This
is extremely popular. It is a way of helping a customer
make a big decision by having him make a small decision
that infers the big decision. Instead of asking the
customer to go ahead with the product or service, you
ask a question about a peripheral detail, the acceptance
of which means that he has decided to buy the larger
product.
For
example, you could ask, "Would you want this shipped
in a wooden crate, or would cardboard be all right?"
"Would you like us to include the drapes and rods in
the offer?" "Did you want the standard rims or would
you like the customized racing rims on your car?"
In
each case, if the customer agrees to or chooses the
smaller item, he has indirectly said, "yes" to the entire
offering. People often find it easier to agree to small
details than they do to making a larger commitment.
That's why this is sometimes called the Incremental
Close, where you get commitment bit by bit to the entire
offer.
Killer
Closing Secret #3: The Authorization Close
The
third closing technique is the Authorization Close,
which is often used to conclude multimillion-dollar
transactions. At the end of the sales conversation,
the salesperson simply asks if the prospect has any
questions or concerns that haven't been covered.
If
the prospect has no further questions or concerns, the
salesperson takes out the contract, opens it up to the
signature page, places a check mark where the customer
has to sign, and pushes it over to him saying, "Well
then, if you will just authorize this, we'll get started
on it right away." The word "authorize" is better than
the word "sign." A check mark is better than an X. Offering
to "get started right away" is better than sitting there
hoping for the best.
However
you do it, be prepared to ask for the order in whichever
ways seem appropriate at the moment.
Happy
Selling!
Brian
Tracy
To
receive more information about Brian Tracy and his books, audios
and seminars go to www.YourSuccessStore.com. |