Mom,
tell me a story -- pleeeeaase! Remember those days when
you couldn't wait to hear a story? Everyone loves to
hear stories.
Paul
Homoly is business development expert and a master storyteller,
who, upon realizing the importance between story telling
and selling, coined and trademarked the word – StorySelling™.
It's a concept by which you turn the selling situation
into an atmosphere where a prospect identifies with
you -- because you (through story telling) relate to
their situation -- and then buys.
"StorySelling™
blends the images and appeal of storytelling with the
logic and intention of selling," says Homoly. "You take
the benefits and features of your product and tell a
story about them. The value of telling a story is that
it projects images and appeal onto the critical selling
dialogues of:
- building
rapport
- presenting
benefits
- showing
successful use
- overcoming
doubt (creating confidence and trust)
- using
testimonials
- describing
similar situations
- (and)
creating a compelling reason to buy now."
Stories
make sales presentations memorable, fun and persuasive.
Pretty powerful. StorySelling™ is the sex appeal of selling
-- it's sales appeal.
"The
concept is simple but powerful -- facts and benefits
are forgotten, but stories are retold. StorySelling™,"
says Homoly, "is the art of selling happily ever after."
Sounds
great! Lets look at in the real world.
Traditional
selling would go this way...For example -- let's say
you're selling cellular phones:
The
salesperson says, "Mr. Johnson, ABC Cellular has been
in business for twenty years. Our customers are some
of the biggest businesses in town. Cellular phones are
no longer a luxury -- low monthly cost makes phones
an affordable necessity to stay ahead of your competition.
It reduces the average response time from your salespeople
to your prospects and customers when they call needing
information or wanting to place orders. The phones we
use are the latest technology, and have a 5 year warranty."
(Pretty
boring, huh? -- No one cares how long you've been in
business or how affordable your product is until they
can relate to its use and benefit. Even if the salesperson
asked a few questions, there is still no tie in (buy
in) to use and benefit on the part of the prospect.
Here's
the StorySelling™ version (remember stories are told
with enthusiasm and passion):
"Mr.
Prospect, five years ago, I was selling with Paper International.
My oldest son Adam was two at the time, Jessica was
three months old, and my wife Susan was up to her ears
taking care of all of us.
"Within
2 months I was fighting for the biggest account of my
life -- Duosouce - the largest paper distributor in
America. A demanding prospect - And I was up against
fierce-as-a-bulldog competition. My boss was tough but
fair -- and at the time had a lot of "upstairs" pressure.
"During
the fight, I still had to go out and make other sales
calls. The next Monday -- a frantic one, (ever had one
of those?) I neglected to call the office for four hours.
Duosource called me just five minutes after I'd left,
and said they needed to meet with all the vendors in
two hours. The competition showed up on time, and, when
the buying decision was made, I wasn't even in the room.
My boss and I found out about that phone call the hard
way -- after the business was lost. Anything like that
ever happen to you?" (Take some time here, and let the
prospect tell you a story of woe.)
(Now
you continue) "Mr. Prospect, if you were my boss, what
would you have done?" (The answer to that question confirms
the validity of your story, and gives you permission
to proceed -- or better yet, the prospect might suggest
buying your product as the solution -- hooray!)
(You
continue) "Losing the sale was bad, losing my job was
worse, but the worst -- was the angry look on my wife's
face. (You continue) I had learned the value of immediate
communication the hard way. A cellular phone was the
missing link between me and my prospect. If I'd have
had one that day, I may have not seen that look on my
wife's face.
"You
know, Mr. Prospect, we're competing in a minute-by-minute
market. Sales are made or lost based on a company's
ability to respond in an instant." (Now you can ask
power questions that have real, understandable and relatable
impact, but the story's not over yet) -- What is the
average response time from your salespeople to your
prospects and customers when they call needing information
or wanting to place an order? Do your prospects only
call you -- or do they call the competition as well?
What are you doing to ensure that your field salespeople
are on top of their selling opportunities?
(Now
you end the story with a close) "For the last five years
I've been helping customers like you prevent the financial
loss and anger of lost sales due to poor communication
or slow response. I've helped more than 1,250 businesses
communicate faster -- and today I'd like to add your
name to that list. (continue to close) How many salespeople
do you have?"
Wow!
Look at the benefits you conveyed, the common ground
you established, the emotions you triggered, and the
sales appeal you created. In the two minutes it took
tell a story the prospect will remember -- it would
have taken 15 minutes to tell about features and benefits
he'd forget.
The
difference in StorySelling™ is more than 13 minutes
of time -- the difference is between selling and buying.
With a story, the prospect will relate -- and buy.
Well
that's the story -- but it's only the beginning. In
future columns we'll talk about the elements that make
up a great sales story, and how you can incorporate
this powerful (and overlooked) method of StorySelling™.
Stay tuned for the rest of the story.
Jeffrey
Gitomer is the author of The Sales Bible,
Knock Your Socks Off Selling and Customer
Satisfaction is Worthless; Customer Loyalty is Priceless.
To order Jeffrey's many books and/or audios and videos,
go to www.yoursuccessstore.com. (c)
1999 All Rights Reserved. |